Recent report by telecommunications giant Singtel show that scam calls have doubled from last year and that customers have received more than 5,000 calls so far in 2020. On November 20, the National Crime Prevention Council (NCPC), Open Government Products team (OGP) at the Government Technology Agency of Singapore (GovTech) and the Singapore Police Force (SPF) jointly launched an APP called ScamShield to flag scams messages through SMS or phone calls. Using an AI-powered keyword filter, the app screens the content of SMS messages, as well as block calls from earlier reported blacklisted numbers. “Only incoming SMSes from unknown contacts will go through ScamShield. (The app) will not scan SMSes from known contacts,” explained the NCPC. (Source)
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It’s about time something like ScamShield was launched! My elderly father almost fell for a phone scam last month – thankfully I caught it in time. On a related note, if anyone needs to, say, grab the audio from a YouTube video about scam awareness to share with their family, I found this Free Video to Audio Converter super handy.
Scam calls are so common now that having an extra layer of filtering sounds genuinely useful. My parents use a home phone service, and after a few suspicious calls, I helped them review their settings and save the Ooma phone number with their other support contacts. We also agreed on a rule: never share personal details unless they initiated the call themselves. An AI tool that flags suspicious messages could make that routine even easier, especially for people who receive lots of unknown calls. I like technology best when it quietly handles small risks without making everyday communication more complicated.